Frequently asked questions
I have no idea what a 3D file is — can I still order?
How long until I receive my order?
Can I make a personalised gift, like a figurine or a one-off object?
What if I have a broken part to replace (a knob, a gear, a clip)?
What is “My Workshop”?
Is quality guaranteed? What if I am not happy?
What is Dimap?
How do I download Dimap?
How can I help Dimap?
Which countries is Dimap available in?
What percentage does Dimap take?
What are the rules on Dimap?
Can I delete my account?
Who can become a printer?
How is the price of a model set?
Who can upload a 3D model?
I cannot find my question here — what should I do?
Is there a guide to using Dimap?
If you cannot find the answer to your question above, you can email us at
contact@dimap.app