Frequently asked questions

An on-demand 3D printing marketplace. On one side, people who want an object; on the other, owners of 3D printers across France and Belgium. Dimap prices the order, secures the payment and connects the two — the object is made by a printer near the buyer, not in a factory.

Yes, and that's true of most buyers. You can pick a ready-made creation from the catalogue, or build your object in My Workshop, our built-in studio: 17 generators — keyrings, door signs, pet tags, vases, Gridfinity bins, QR codes, glasses frames… — where you set some text, dimensions and colours, and the file is generated for you. No technical skill needed.

That's the most common use. A figurine, an object engraved with a name, a piece sized exactly to a shelf: you start from a catalogue model, adjust whatever the creator made customisable, and a printer near you makes it.

Appliance knobs, gears, clips, brackets: when the manufacturer no longer sells the spare, reprinting it usually costs far less than replacing the appliance. If the model already exists you order it directly; if not, you can ask a modeller to draw it from photos and measurements.

It depends on each printer: their queue, the print time of your part, and how they work. No production lead time is announced automatically — to find out, ask the printer you picked, in the order's messaging. They answer you directly.

The delivery time, on the other hand, is estimated by the carrier at payment. And if the printer is nearby, collecting in person removes that step altogether.

It depends on the amount of material, the machine time and delivery. The quote is calculated automatically from your file sliced on our servers, then shown printer by printer — each has their own rates. It is instant, free and commits you to nothing.

The printer prepares a tracked parcel, delivered to your address or dropped at the pickup point of your choice — the list of those around your address is offered at checkout. The cost is based on the real dimensions of what will be printed, not a flat rate, and you see it before you pay.

Yes, when the printer is close enough: collection in person is then offered at quote time, and shipping costs disappear. The exact address is only shared once the order is paid.

The dimensions, material, colour and finish you approved are contractual: if the part you receive departs from them, with photos to show it, the order is refunded. Payment goes through the platform and only reaches the printer once the order is complete — a claim filed within seven days suspends that payment, and after that it remains admissible.

Print quality itself is not guaranteed: an obvious defect that makes the part unusable counts as non-conformity, but for everything else — an imperfect finish, a result that disappoints — support looks at each case and opens a mediation with the printer. Changing your mind about a compliant part gives no right to a refund; there too, support can step in.

Dimap does fused filament printing, with nine materials in the catalogue: PLA, LW-PLA, PETG, ABS, ASA, TPU, PA (Nylon), PC and PP — in seventeen colours and three finishes (matte, glossy, fluorescent). Each printer declares the spools they really have in stock, so the combinations offered are the ones they can honour. Resin, powder sintering and metal are not offered.

Yes. Every order produces an invoice with VAT and all mandatory details. Professional sellers in the network are identified by their SIREN number, checked against the national business register.

From a single part to a few hundred units. Beyond what one workshop can produce in the time you need, a run can be split across several printers in the network — write to us to arrange that.

A file sent for a quote is only reachable by the chosen printer, for the purposes of that order, and is never published to the catalogue. If your project requires a signed NDA, write to us before uploading anything.

Yes: beyond PLA and PETG, the catalogue covers ABS, ASA (UV and outdoor durability), PA (Nylon) (wear and friction), PC (impact and temperature), PP (flexing and chemical resistance), flexible TPU and lightweight LW-PLA. We do not, however, supply material certificates or dimensional inspection reports, and we are not qualified for aerospace or medical parts.

There is no single lead time: every workshop has its own queue and its own habits, and the lead time is confirmed with the printer you retain — in the order's messaging, before as well as after validation. Say so in your first message if the part is urgent: proximity helps a great deal, and collection in person in your area removes transport entirely.

Anyone with a working fused filament printer and an address in France or Belgium. You can start as a private individual; a SIREN number becomes mandatory beyond 30 sales or €2,000 excluding tax in a calendar year.

It depends on your rates, your machines and how many orders you accept. You enter your hourly machine price, your price per gram and your margin: the quote is built on that, and you see what you get before accepting. The 20% platform fee is added on top and paid by the buyer — it is not taken out of your share.

You do, up front. You never negotiate an order: the algorithm applies your rates to the sliced file. You can change them whenever you like; orders already placed keep their price.

The shipping label is generated from the order, sized to the parcel derived from the parts to print. You pack it and drop it off. If the buyer is nearby, collection in person is possible.

The order is: you accept the request, then the buyer pays, then you print. The sum is held by the platform during production and paid to your Stripe account once the order is complete. So you never produce without a payment guarantee.

Yes. Pause mode takes you out of the matching lists without deleting your profile or your publications. You switch it back on whenever you want.

On a publication, you set the model price and the percentage you keep yourself: they apply automatically to every copy made, and the amount reaches you with no steps on your side. For a bespoke modelling request, the algorithm proposes a price from the rates in your profile; you can adjust it once before accepting, and the customer sees the final price before paying. Either way, no haggling order by order.

The price shown when you send the request is computed from the rates the modeler has saved: it is indicative. On receiving it, the modeler can adjust it once by entering their share excluding VAT; Dimap recomputes VAT, the commission and the payment fees. The customer sees the new price in the messaging (the old one struck through) and only pays by accepting it: nothing is charged before. No counter-offer, no haggling.

No. You remain the owner of your creations and you grant Dimap the right to have them made within the framework set out in the terms of use. You can withdraw a publication.

Parts meant for printing are uploaded as .stl. You can attach a .zip project to the publication for everything else — a PDF guide, gcode, source files, visuals. The model featured on the listing is converted to web 3D for the preview; the other parts are never published in a downloadable form.

Yes, nothing ties you exclusively to Dimap. And on Dimap itself, the release mode is chosen publication by publication: free access, open, semi-open or exclusive.

Yes, to join and to use, whether you buy or sell. There is no subscription: Dimap earns a platform fee of 20% excluding tax, added to the seller's price and paid by the buyer.

The platform fee is 20% excluding tax. It is added to the seller's price and paid by the buyer: the printer or modeller receives the full rate they set.

France and Belgium. A buyer is matched with printers in their own country, for reasons of lead time, shipping cost and VAT.

By card, through Stripe. Dimap never sees your card number. You never pay for a print before the printer has accepted the order: until they answer, nothing is charged, and if they decline you have paid nothing. The sum is then held by the platform during production and released to the seller once the order is complete. Only buying a 3D file as a download is paid immediately — there is no workshop to engage.

From the App Store or Google Play. Everything is also available from the website, with nothing to install.

Yes, a full guide is published on Notion and covers buying, selling and creating listings. The “User guide” link is in the site's footer, and the chatbot in the bottom right answers most questions directly.

They are in the terms of use and the terms of sale, linked at the bottom of every page. The gist: only publish creations you have the right to, describe honestly what you sell, and don't take a sale started on the platform off it.

Start with the order's messages: most situations get sorted directly with the printer. Otherwise the help button on the order opens a request with support, and you can always write to contact@dimap.app.

From the app settings, or through the account deletion page on the site. Deletion removes the account and the personal data attached to it; invoices already issued are kept for as long as the law requires.

By telling people about the platform, sharing your prints on social media with #Dimap, and joining the Discord, where upcoming features get discussed.